Offer summary

Qualifications:

At least 2 years of experience in technical support or DevOps roles supporting technical audiences., Strong troubleshooting skills with observability tools like Grafana, Prometheus, or DataDog., Hands-on experience with containerization (Docker, Kubernetes), infrastructure as code, and cloud platforms., Programming skills in at least one language such as Go, Python, or JavaScript..

Key responsibilities:

Troubleshoot and resolve issues related to OpenTelemetry instrumentation and ClickHouse queries.

Build and establish support infrastructure, including knowledge bases and processes.

Engage actively with the open-source community through GitHub, Slack, and forums.

Support the development of a world-class support experience from scratch.

Job description

SigNoz is a global open source project with users in 30+ countries. We are building an open-source application monitoring which helps developers monitor their applications and troubleshoot problems, quickly.

We have crossed 21000+ Github stars, 6000+ members in the slack community and 150+ contributors.\ \ Why us?

Opportunity to work in a global dev infra product
Backed by YC and some of the prominent VCs in the Bay Area
We are completely remote. No offices
Founding team member opportunity - build support function from scratch

Role

What we are looking for\ This is not your typical support role. If you're looking for a classic tier-1 support person who escalates everything to engineering, you should stop reading now. We're looking for someone who is:

Technical enough to solve real problems - you need to debug OpenTelemetry instrumentation issues, troubleshoot ClickHouse queries, and help customers optimize their observability setup without constantly escalating to engineering.
Someone who can build support infrastructure from the ground up - you will create our knowledge base, establish processes, and set up tooling for a world-class support experience.
Passionate about engaging with opensource and developers - you'll be active in GitHub issues, Slack discussions, and technical forums.

Who Would Be a Good Fit

2+ years experience in technical support or Devops role supporting technical audiences (SREs, Platform Engineers, DevOps teams)
Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems
Hands-on experience with observability tools - Grafana, Prometheus, Jaeger, DataDog, or similar platforms
DevOps background - containerization (Docker, Kubernetes), infrastructure as code, and cloud platforms
Programming ability - can read and debug code in at least one language (Go, Python, JavaScript preferred)
OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts
Customer-focused mindset - you're excited about helping technical users succeed and removing blockers to adoption
Leadership potential - you want to eventually build and lead a support team as we scale
Strong written communication - can explain complex technical concepts clearly to engineers

Who May Not Be a Good Fit

Candidates who are fresh out of college
People who need extensive training on observability concepts
Candidates who prefer structured, process-heavy support environments
People who want to avoid technical deep-dives or hands-on troubleshooting
Those looking for a traditional escalation-heavy support model

Seems like something right up your alley?

Just apply on this site or email your CV and an intro note to us at [hiring at signoz dot io]. Feel free to include links to your GitHub, LinkedIn, Twitter, or blog posts.

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