Community Manager / Lead

About the Company

Trust Wallet is the world’s most inclusive, chain-agnostic, self-custody wallet, serving over 100 million users globally. It offers a secure, seamless, and intuitive gateway to Web3, enabling users to send, receive, stake, swap, and store over 10 million cryptocurrencies across 100+ blockchains, including Bitcoin, Ethereum, Solana, BNB Smart Chain, and many more. Trust Wallet also supports a diverse developer community, helping them reach millions of users, build their own wallets, and drive crypto adoption.

We currently have an opportunity to join our team at Trust Wallet as a Community Manager. In this role, you'll play a key role in cultivate a thriving and engaged community around the Trust Wallet product, ultimately driving user growth, brand loyalty, and market perception.

Role & Responsibilities:

• Community Growth and Management: Actively grow and manage Trust Wallet's online and offline communities to expand reach and drive engagement within regional markets, understanding how community initiatives complement paid marketing efforts.
• Market Feedback, Internal Liaison, and Token Utility Awareness: Serve as a crucial link by gathering and sharing market feedback and user suggestions with relevant internal teams, while also understanding how token utilities can incentivize community participation and growth.
• Data-Driven Content and Growth Strategies: Develop and update various content formats and analyze market data, including the impact of community initiatives alongside paid marketing, to inform effective growth strategies.
• Content Creation and Dissemination: Produce and distribute high-quality, engaging content tailored for English-speaking audiences across various platforms to educate and attract users.
• Community Moderation and Positive Engagement: Moderate social media and chat groups to foster positive interactions, increase overall community engagement, and address user inquiries.
• Platform Exploration and User Acquisition: Identify and explore new community-friendly platforms and strategies to facilitate user base expansion and enhance brand awareness, considering potential synergies with paid acquisition channels.
• Event Support and Moderator Management: Assist in organizing online and offline events to connect with the community and support the recruitment and management of community moderators.

Qualifications & Requirements:

• Minimum 5 years of experience in community management and growth: Proven success in building and managing online and offline communities, driving engagement, and expanding user bases.
• Experience collaborating with cross-functional teams: Ability to work effectively with teams such as paid marketing, token utilities, and community engagement.
• Excellent written and verbal English skills with a proven ability to create engaging content.
• Understanding of social media and community platforms: Familiarity with moderating existing and exploring new platforms to grow user base and awareness.
• Highly self-motivated and capable of working independently and managing time effectively in a remote setting.
• Excellent interpersonal skills with the ability to build rapport and foster positive engagement within the community, including responding to inquiries and feedback.
• Experience or understanding of how Web3 works, including interacting with wallets, utilizing tokens, and navigating relevant communication channels within the space.
• Professional Blockchain experience preferred

Additional Information:

This is a global and fully remote role. You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
• Tackle fast-paced, challenging and unique projects.
• Work in a truly global organization, with international teams and a flat organizational structure.
• Enjoy competitive salary and benefits.
• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.