Director of Salesforce Architecture

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.

Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2025 to keep pace with our customer growth.

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

As our Director of Salesforce Architecture you will be the technical visionary and strategic leader of our CRM ecosystem. Reporting directly to the VP of Revenue Operations, you'll be a key driver of our go-to-market initiatives by designing our Salesforce architecture for both speed and scale. You'll unequivocally contribute to company growth by creating the technical foundation that enables rapid iteration, while managing technical debt, implementing world-class documentation, and establishing governance processes that accelerate rather than hinder our pace.

This is a strategic leadership position where you'll directly impact business outcomes through technical excellence. You'll partner closely with our Director of Data & Analytics (who handles data engineering, pipelines, and architecture) to ensure seamless integration across our technology landscape. 

We are hiring an architect early; this role isn’t about fixing a broken system, it’s about adding additional firepower to our team for rapid scale. With complete ownership and accountability for the CRM architecture, you'll make pragmatic decisions about when to build for immediate needs versus long-term scalability – balancing speed with intelligent design as we execute our aggressive growth trajectory.

This role is 100% remote and can be based anywhere in the United States or Canada.