Key Facts

Remote From:

Brazil

Full time

English

Hard Skills

Hardware Support Help Desk Support Knowledge Base Language Arts

Other Skills

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Customer Service
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Communication
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Problem Solving
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Organizational Skills
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Social Skills
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Time Management
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Teamwork

BairesDev

Information Technology & Services

About BairesDev

We are the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet the business challenges of our clients. Using our tech expertise and cross-industry experience, we evolve digital transformation into digital acceleration. Our ultimate goal is to create lasting value throughout the entire digital transformation journey. With 3,000+ seasoned engineers in 36 countries, we provide time zone aligned services to empower Fortune 500 companies and leading brands. Working for clients like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and ViacomCBS, we’ve been reimagining the tech landscape for over a decade. We are Digital Acceleration Experts. We are a company Powered by Technology and Driven by Talent.

Company type: Large

Industry: Information Technology & Services

Founded: 2018

Company size: 1001 - 5000

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Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

About The Role

We’re looking for a proactive Junior Talent Support Specialist. The Talent Support Specialists are the front line and face of BairesDev Talent Acquisition. They help our candidates with any issues that may appear during the application, assessment, and interview stages of BairesDev’s recruitment process.

What You’ll Do

Provide candidate and applicant support.
Respond to help desk tickets and live chat inquiries.
Treat our candidates with respect, kindness, and enthusiasm as you interact with them.
Learn our products and platform inside and out.
Create clear and informative knowledge base articles and guides to provide self-service support. Keep this documentation current as our platform evolves.
Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.

You Must Have

1+ years of experience in Customer Support or Customer Success.
Strong communication skills to artfully break down, solve, and explain complex issues.
Passion to work with people.
Be organized and able to juggle multiple priorities at one time.
Experience in IT Industry head-hunting (is a plus).
Advanced English level.

How We Make Your Work (and Your Life) Easier

100% remote work (from anywhere).
Excellent compensation in USD or your local currency if preferred
Hardware and software setup for you to work from home.
Flexible hours: create your own schedule.
Paid parental leaves, vacations, and national holidays.
Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!