Offer summary

Qualifications:

At least 1 year of experience in Customer Support or Customer Success., Strong communication skills and proficiency in English., Organized with the ability to manage multiple priorities., Experience in IT head-hunting is a plus..

Key responsibilities:

Assist candidates throughout the application, assessment, and interview process.

Respond to help desk tickets and live chat inquiries.

Create and update knowledge base articles and guides.

Troubleshoot technical issues and collaborate with developers to resolve them.

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

About The Role

We’re looking for a proactive Junior Talent Support Specialist. The Talent Support Specialists are the front line and face of BairesDev Talent Acquisition. They help our candidates with any issues that may appear during the application, assessment, and interview stages of BairesDev’s recruitment process.

What You’ll Do

Provide candidate and applicant support.
Respond to help desk tickets and live chat inquiries.
Treat our candidates with respect, kindness, and enthusiasm as you interact with them.
Learn our products and platform inside and out.
Create clear and informative knowledge base articles and guides to provide self-service support. Keep this documentation current as our platform evolves.
Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.

You Must Have

1+ years of experience in Customer Support or Customer Success.
Strong communication skills to artfully break down, solve, and explain complex issues.
Passion to work with people.
Be organized and able to juggle multiple priorities at one time.
Experience in IT Industry head-hunting (is a plus).
Advanced English level.

How We Make Your Work (and Your Life) Easier

100% remote work (from anywhere).
Excellent compensation in USD or your local currency if preferred
Hardware and software setup for you to work from home.
Flexible hours: create your own schedule.
Paid parental leaves, vacations, and national holidays.
Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

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