Offer summary

Qualifications:

At least 1 year of experience in a Help Desk environment., Proficiency with Windows 10, Mac OS, Android, AWS, and Networking., Excellent verbal and written communication skills., Organized, detail-oriented, and able to work independently or in a team..

Key responsibilities:

Provide technical support to users via email, phone, and Jira.

Troubleshoot computer hardware and software issues.

Assist with hardware purchases and security card administration.

Perform general office and hardware maintenance.

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

IT Support Analyst at BairesDev

We are looking for an IT Support Analyst to join our internal Help Desk team and provide technical support and advice to IT users. This is an excellent opportunity to be one of the key members of our Engineering team and position yourself for unique career growth opportunities.

What You’ll Do

Support professionals in resolving technical problems via email, phone, and Jira.
Computer troubleshooting.
Hardware purchase.
Building security cards administration.
General office and hardware maintenance.

Here’s What We Are Looking For

1+ years of experience in similar positions in a company that has an internal Help Desk.
Experience with Windows 10, Mac OS, Android, AWS, and Networking.
Excellent verbal and written communication skills; interpersonal and presentation skills.
Organized and detail-oriented.
Proven ability to work in a team and independently.
Ability to work on multiple projects simultaneously with effective delivery.

How We Make Your Work (and Your Life) Easier

100% remote work (from anywhere).
Excellent compensation in USD or your local currency if preferred
Hardware and software setup for you to work from home.
Flexible hours: create your own schedule.
Paid parental leaves, vacations, and national holidays.
Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

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