Offer summary

Qualifications:

Proficiency in spoken and written English., Excellent communication and persuasion skills., Ability to handle high call and chat volumes efficiently., Flexibility to work shifts, including weekends and holidays..

Key responsibilities:

Handle inbound and outbound calls and chats.

Present company services professionally and address unique scenarios.

Investigate customer concerns and provide effective solutions.

Track customer feedback to support marketing and development efforts.

Job description

This is a remote position.

Your job in brief:

As a Call Center Specialist, you'll have the chance to transform challenging experiences into meaningful and rewarding interactions.

What you’ll do:

Handle inbound, outbound calls, and chats.
Present the company services in a structured and professional manner, while also thinking out of the box to address unique scenarios.
Investigate customer concerns and complaints, provide effective solutions to resolve them
Track customer feedback and comments to generate new ideas for the marketing and development team
Process customer payments and adjustments to maintain financial accounts

Requirements

Excellent command of spoken and written English
Outstanding communication and persuasion skills
Ability to handle a high volume of calls and chats while maintaining quality and efficiency
Flexibility to work in shifts, including weekends and holidays
Familiarity with CRM and helpdesk software, such as Ziwo, is a plus

Benefits

Learning opportunities and working with state-of-the-art software
Friendly environment, intelligent colleagues, and inspiring mentors
Company culture of constant experimentation, strong bias for moving fast, and obsession for mapping every detail
We pay for performance, and rapidly promote for superior ability. We also un-hire mediocre performers decisively

Required profile