Spanish Bilingual Intake Specialist ZR_24641_JOB

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Fluent in both Spanish and English., Experience in immigration law and familiarity with Mycase is required., Strong communication skills, both written and verbal., Prior experience in administrative or customer service roles is preferred..

Key responsibilities:

  • Greet and assist leads in a professional manner.
  • Answer and direct incoming calls and messages.
  • Manage client records and social media inquiries.
  • Conduct initial client evaluations and schedule appointments.

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BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
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Job description

This is a remote position.

Schedule:
40 hours per week,  Monday to Friday
8am to 5pm Boca Raton, FL time with a 1-hr unpaid lunch break
Client Timezone: Florida Time l Eastern Daylight Timezone

Responsibilities:

-Greet and welcome leads in a professional and friendly manner.
-Answer, screen, and forward incoming phone calls promptly and courteously.
-Take and relay messages accurately, ensuring timely delivery to the appropriate individuals.
-Assist clients with inquiries, providing information about the firm’s services/fees.
-Manage our social media inquiries (Facebook, TikTok, Instagram, and YouTube).
-Maintain and update client records and database (spreadsheets).
-Check and add subscribers in ConvertKit and tag them accordingly.
-Conduct Initial Evaluation and book appointment for the potential clients.
-Attend weekly meeting



Requirements



Excellent written and verbal communication skills.
Should be speaking Spanish and English
Strong organizational and time management abilities.
Attention to detail and ability to multitask.
Familiarity with legal processes and client care is a plus.
Ability to work independently and assertively handle client interactions.
Prior experience in administrative or customer service roles is preferred.
Comfortable referring to FAQs and company processes for accurate information.
Must have immigration law experience and have used Mycase tool.



Benefits

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

ZR_24641_JOB

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
SpanishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Immigration LawHispanic And Latino CultureLinguisticsClient ServicesCivil Law

Other Skills

  • Communication
  • Time Management
  • Organizational Skills
  • Detail Oriented
  • Multitasking
Are you interested?

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