Offer summary

Qualifications:

High school diploma or equivalent., Strong communication skills in Spanish and English., Reliable high-speed internet connection and modern computer equipment., Ability to work remotely in a quiet environment..

Key responsibilities:

Answering inbound calls and managing customer inquiries.

Converting calls into leads and towing jobs.

Identifying customer needs and providing solutions.

Working in a 24/7 call center environment.

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.

2. Identify the needs of client and find solution to it.

3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:

1. Remote

2. Shift-based — in a Call Center that works 24/7.

3. Pacific Time Zone

Requirements

TECHNICAL & PHYSICAL REQUIREMENTS:

1. High speed and stable internet connection

2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)

Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application.