Offer summary

Qualifications:

Higher or incomplete higher education, preferably from technical universities., Intermediate level of English and Russian languages., Experience with customer support or technical support roles is advantageous., Basic knowledge of working with code and configuration files..

Key responsibilities:

Providing first-level technical support to customers.

Managing customer requests using Jira service desk system.

Maintaining and managing the project infrastructure.

Collaborating with related departments to ensure smooth platform operation.

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for L1 Technical Support Specialist. We need a true, experienced professional who shares our culture and values

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations
Learn More

Purpose of the Role:

You will provide first-level technical support by managing customer requests and maintaining the project infrastructure. You will collaborate with related departments to ensure the smooth operation and continuous improvement of the SOFTSWISS Casino Platform.

Key responsibilities:

Processing customer requests in Jira service desk system
Maintaining the project infrastructure
Working with code and project configuration files in GitLab
Interaction with related departments

Required Experience:

Higher or incomplete higher education, preference for graduates of technical universities
Intermediate English level
Intermediate Russian level

Nice to have:

Experience with service desk systems

About us:

SOFTSWISS is an international company, an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.