Offer summary

Qualifications:

Strong communication skills, both written and verbal., Experience in customer service or success is a plus., Interest or background in the education sector., Proactive, detail-oriented, and able to manage multiple tasks..

Key responsibilities:

Respond to inquiries from schools and educators via email, phone, and text.

Manage and maintain the support inbox, ensuring efficient query handling.

Monitor internal communication channels and escalate issues as needed.

Collaborate with the US team to resolve issues and improve support processes.

Job description

Location: Remote in Halifax

Compensation: $53,000 CAD

Job Overview:

As a full-time Customer Support Representative, you will play a key role in providing high-quality support to both schools and educators. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support. The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone who is excited to be an early joiner in a new and growing team.

Key Responsibilities:

-Respond to inquiries from schools and educators promptly via email, phone and text.

-Manage and maintain the support inbox, ensuring all queries are handled efficiently.

-Monitor the Slack (internal communications) channel and escalate issues as needed.

-Identify trends in queries and recommend process improvements to enhance the school and educator journey.

-Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.

-Contribute to building a support knowledge base to create more efficient support for the future.

-Document and escalate key issues for further action.

Our Ideal Candidate 🙋

-Has a passion for companies that have a positive social impact and the education sector

-‘Can do’ attitude, bias for action and you want to be part of a growing motivated team

-You love to take pride in creating an exceptional experience for customers 🙌