Offer summary

Qualifications:

2 to 4 years of experience in Identity and Access Management (IAM)., Experience in development, implementation, or architecture of information systems., Practical knowledge of IAM operations and monitoring tools., Familiarity with cloud services like AWS and IAM tools such as SailPoint, ForgeRock, CyberArk..

Key responsibilities:

Monitor IAM job schedules and track connector health.

Respond to system alerts and acknowledge incidents by creating tickets.

Perform initial analysis of user and entitlement issues.

Escalate system issues to engineering teams as needed.

Job description

This is a remote position.

2 to 4 years of industry experience in Identity and Access Management (IAM).
2 to 4 years of experience in development, implementation, or in architecture information systems.
Practical experience in day-to-day IAM operations.
Monitor job schedules (aggregation, provisioning, certification).
Track connector health and task failures in ISC.
Respond to email alerts, system dashboards, or monitoring tools
Acknowledge incidents and create tickets.
Perform initial analysis (e.g., check user status, entitlement assignments).
Escalate to engineering team for system issues, integration errors, or unexpected behavior.
Working knowledge and/or experience with tools such as SailPoint (Identity Security Cloud), ForgeRock, CyberArk, and OutSystems.
Experience with IT Service Management (ITSM) tools such as ServiceNow and Jira.
Understanding and familiarity with Operating Systems (Windows, Unix, Linux).
Required experience in Amazon Web Services (AWS), including services such as EC2, RDS, S3, Route 53, SES, VPC, Security Hub, WAF, AWS ALB or NLB, Secrets Manager, CloudWatch, Lambda and AWS Glue.
A Bachelor’s degree in Computer Science, Cyber Security, Information Security, or a related field is highly recommended

Requirements

2 to 4 years of industry experience in Identity and Access Management (IAM).
2 to 4 years of experience in development, implementation, or in architecture information systems.
Practical experience in day-to-day IAM operations.
Monitor job schedules (aggregation, provisioning, certification).
Track connector health and task failures in ISC.
Respond to email alerts, system dashboards, or monitoring tools
Acknowledge incidents and create tickets.
Perform initial analysis (e.g., check user status, entitlement assignments).
Escalate to engineering team for system issues, integration errors, or unexpected behavior.
Working knowledge and/or experience with tools such as SailPoint (Identity Security Cloud), ForgeRock, CyberArk, and OutSystems.
Experience with IT Service Management (ITSM) tools such as ServiceNow and Jira.
Understanding and familiarity with Operating Systems (Windows, Unix, Linux).
Required experience in Amazon Web Services (AWS), including services such as EC2, RDS, S3, Route 53, SES, VPC, Security Hub, WAF, AWS ALB or NLB, Secrets Manager, CloudWatch, Lambda and AWS Glue.
A Bachelor’s degree in Computer Science, Cyber Security, Information Security, or a related field is highly recommended