Senior Implementation Engineer - Health Systems

Description

Navina is a fast-growing, award-winning AI startup revolutionizing the digital health space. Recognized by Calcalist’s 50 Most Promising Startups, Best in KLAS for Clinician Digital Workflow, and MedTech’s "Best Overall Informatics Solution," we harness the power of AI to transform fragmented medical data into an actionable, holistic Patient Portrait.

As the only clinical AI copilot designed for value-based care, Navina empowers clinicians and care teams to master their workflows, deliver proactive and empathic patient care, and achieve better clinical and economic outcomes—all while reducing administrative burdens. Loved by physicians, Navina is redefining healthcare delivery, driving higher clinician satisfaction, boosting quality metrics, and enhancing patient outcomes.

We are seeking a seasoned and driven Implementation Engineer to lead technical onboarding for large healthcare systems. This is a high-impact individual contributor role at the intersection of technology and customer success, where you will be responsible for translating Navina’s AI and data requirements into seamless Epic or other EMR integrations.

In this role, you will serve as the senior technical voice in customer onboarding, owning the end-to-end implementation lifecycle and collaborating closely with Product, R&D, and Customer Success teams. You’ll guide customers through complex integrations, ensure frictionless go-lives, and play a key role in shaping scalable delivery processes that support Navina’s rapid growth across health systems.

Responsibilities

• Lead end-to-end implementations for Epic and other EMR-based customers- from kickoff through go-live and interface activation.
• Act as the primary technical contact for CMIOs, Epic Analysts, interface engineers, and other IT leaders.
• Design and configure integrations (HL7 v2/v3, FHIR, Interconnect VPN, etc.).
• Troubleshoot complex issues during onboarding with Product and Engineering support.
• Maintain project plans and provide clear status updates to stakeholders.
• Build and maintain reusable templates, runbooks, and automation scripts.
• Share field insights with Product, R&D, and Medical teams to inform roadmap decisions.
• Support pre-sale efforts by advising Health System customers on integration feasibility, scope, and technical requirements.
• Promote knowledge-sharing and best practices across Navina teams related to Health Systems integrations and Epic implementations

Requirements

• 5+ years in technical implementation, integration engineering, or customer onboarding for healthcare SaaS, consulting, or EHR vendors.
• Deep, hands-on Epic expertise - Strong understanding of Epic’s architecture, integration points, and configuration workflows- including user access controls, FHIR API enablement, and SMART on FHIR/OAuth2 setup.
• Advanced SQL skills 
• Strong project-management abilities: create timelines, manage risks, and deliver on schedule.
• Exceptional written and verbal communication—able to translate complex technical details for both C-suite and frontline analysts.
• Strong executive presence and ability to represent Navina in customer steering committees and governance meetings during implementation
• Solid grasp of U.S. healthcare data standards 

How would you stand out?

• Epic certification(s)
• Prior experience in a high-growth startup environment.
• Experience integrating with other EHRs (eCW, Athenahealth, Veradigm, and others).
• Programming/scripting proficiency (Python, JavaScript/Node.js)