Offer summary

Qualifications:

Associate degree in a related field or six months of relevant experience., Basic knowledge of computer hardware and software support., Ability to support clinical and non-clinical IT systems., Good communication skills for user support and coordination..

Key responsibilities:

Provide first and second-tier IT support to hospital staff and facilities.

Prepare and deploy hardware and software for new equipment.

Monitor and document support incidents using ITSM platforms.

Participate in after-hours support rotations for 24/7 operations.

Job description

Job Description:

Baptist Health is looking for an IS Support Services Associate to join our team in Corbin, KY

Provides highly responsive first and second-tier IT support to staff within the hospital, physician practices, and other related healthcare facilities within the market. Support scope includes but is not limited to computer hardware and related equipment, general software and application installation and support, and some clinical application and hardware support. Coordinates with other Baptist Health IT infrastructure and application teams to deploy and support healthcare applications to ensure system availability and ultimately support patient care.

Support oversight includes users and equipment in the following locations:
• Main hospital campus
• Associated clinical and support facilities in the surrounding market, often off of the main hospital campus, such as diagnostic centers, surgery centers, labs, etc.
• Baptist Health Medical Group physician practices and remote clinic locations
• Remote support for work-from-home Baptist employees within the market
• Collectively, this often includes a large geographical area within the counties surrounding the main hospital. Both remote and on-premises support may be in scope

Essential Duties:
• Front line triage and support of technology issues related to hardware and software solutions in the environment. Includes workstations and peripherals, servers, print and scan infrastructure, etc.
• Prepare new hardware for deployment into production, including base image and specialized software installation, as well as hardware configuration and customization as needed within established Baptist IT standards.
• Proactive monitoring of and work within the internal ITSM platform for support incidents and documentation, asset tracking and management, technology change management, IT project management, as well as other technology solutions such as SharePoint, SCCM, etc.
• Represent the hospital market by participating in both local and system project initiatives as assigned by Director or Manager.
• Participates in after hours on-call support rotation for the IT team, providing responsive support for the market’s 24hr operations.

Minimum Education, Experience, Training and Licensures Required

Associate degree in related area or six-month related experience.