Senior Operations Coordinator, Community Engagement

As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community -- breaking through barriers that limit access to care worldwide. We provide resources and guidance that makes it easier to live and thrive with T1D. This is more than a moment -- we're empowering a movement for the T1D community. Share your support and help educate and empower individuals facing type 1 diabetes.

Our mission is to improve lives today and tomorrow by accelerating life changing breakthroughs to treat, prevent and ultimately, cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it.

Summary

This position provides project management, operational efficiencies, and administrative support to the national Community Engagement team to advance the implementation of Community Engagement programs across the field organization. This role is critical in advancing supporter pipeline growth by ensuring national programs operate effectively and reach the type 1 diabetes (T1D) community and healthcare providers (HCPs). This includes developing and executing processes for inventory management, resource deployment, and communications to various internal and external audiences. This role will also partner with the Director of Multicultural Community Programs and field partners to deepen engagement and support with the Hispanic and Latino communities. Bilingual (English and Spanish fluency) is a requirement for this position.

Key Responsibilities  

• Develop and manage processes for deployment of the Bag of Hope, Teen Pack, and Adult Pack, our signature resources for the T1D community, including inventory management, shipping, and timelines for collateral creation and printing
• Support Breakthrough T1D field partners across all territories by delivering operational excellence in resource management, communications, and reporting
• Collaborate with Project Management partners to ensure the timely and accurate delivery of national program resources, including managing tasks through online project management system (Wrike)
• Monitor data via Salesforce and Tableau to evaluate the effectiveness of national program implementation and identify challenges and opportunities for improvement
• Partner with Senior National Community Engagement Manager to develop and deliver communications to HCPs via email newsletters, print materials, and virtual meetings
• Partner with Director of Multicultural Community Programs to support the dissemination of bilingual (English/Spanish) resources, communications, and local territory strategies to deepen engagement with Hispanic and Latino communities
• Manage department communications, including Microsoft Teams channels, community email inbox, department intranet page, Sharepoint site, and other internal communications channels
• Coordinate and respond to community inquiries through national website submissions and external phone queries
• Provide logistical support for internal and external team meetings, including scheduling and logistics for virtual meetings

EXPERIENCE & REQUIREMENTS: 

• 3 years of experience
• Bilingual fluency (English/Spanish)
• Exceptional proficiency in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and Teams
• Proficiency in Salesforce
• Expertise in developing and preparing presentations, reports, and business correspondence
• Excellent written and oral communication skills
• Strong organizational skills
• Ability to multi-task, establish priorities and work in a fast-paced environment.
• Demonstrated sense of urgency and accountability
• Strong interpersonal skills – ability to work in collaboration with other functions, resolve conflicts and challenges
• Experience with active nonprofit communities preferred

EDUCATION: College degree preferred

Target Salary: $60-70k

Essential Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear.  The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls.  The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds.  Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Additional information:

Requests for medical, religious, and other exemptions will be considered on an individual basis. Breakthrough T1D will comply with all federal, state, and local laws.

Breakthrough T1D supports a diverse and inclusive workforce.
Breakthrough T1D is an Equal Opportunity Employer. 
All your information will be kept confidential according to EEO guidelines.