Consumer Service Associate
Offer summary
Qualifications:
High school diploma or equivalent with 5+ years of customer service experience., Excellent communication, empathy, and problem-solving skills., Ability to work in-office during training and adapt to virtual work after 6 months., Preferred: Bachelor's degree and experience with health benefit models..Key responsibilities:
- Assist members with benefit explanations and issue resolution.
- Engage with members verbally and in writing to ensure understanding.
- Interpret plan benefits and resolve related claims and enrollment issues.
- Support member engagement in health programs and act as a trusted healthcare advisor.
Job description
Anticipated End Date:
2025-08-27Position Title:
Consumer Service AssociateJob Description:
Consumer Service Associate
220 Virginia Avenue, Indianapolis, IN
Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
This position will have on-site training for the first 8 weeks and will require you to be in the Indianapolis, IN office. You must have 100% attendance during the full 8 weeks of training. Start date: 8/25/2025.
• Onsite training will be M-F 8:00am-4:30pm EST
• Ability to work any 8-hour shift M-F between 8am and 8pm EST, possible weekend OT as needed
• Ability to work from home with internet access and a quiet and private workspace; moving to a virtual work environment could happen after the first 6 months.
The Consumer Service Associate is responsible for assisting national marquee client(s) and members using a variety of platforms and services models including but not limited to the At Your Service Model.
How you will make an impact:
Understands and communicates the benefit design packages to members as defined by employer.
Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
Assist in increasing member's engagement into appropriate programs and offerings.
Acts as trusted advisor and educator on health care related inquiries.
On Site Training Monday - Friday 8:00am - 4:30pm.
Ability to Work any 8 hour shift Monday - Friday between 8am and 8pm, with possible weekend OT as needed.
Ability to work from home with internet access and a quiet and private workspace; moving to a virtual work environment could happen after the first 6 months.
Minimum Requirements
HS diploma or equivalent and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
BA/BS preferred.
Experience in successful resolution of high level/sensitive customer service issues preferred.
Knowledge of At Your Service Model preferred.
Knowledge of Voice of the Customer Model preferred.
Anthem Health Guide experience preferred.
Voice of the Customer experience preferred.
Excellent communication skills, empathy, and problem solving skills preferred.
Job Level:
Non-Management Non-ExemptWorkshift:
Job Family:
CUS > Client ServicesPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Required profile
Experience
Hard Skills
Other Skills
- Customer Service
- Empathy
- Communication
- Problem Solving
- Time Management
- Teamwork
- Adaptability