Offer summary

Qualifications:

High school diploma or equivalent., Ability to operate a computer and use reservation software., Excellent communication skills, both written and verbal., Experience in customer service or hospitality is preferred..

Key responsibilities:

Assist guests with reservations in a courteous and professional manner.

Maintain high standards of service and hospitality.

Maximize revenue through effective reservation management.

Work evening hours from 3pm to 12:30am Central Time.

Job description

Property Location:

200 South Farrar Dr - Cape Girardeau, Missouri 63701

YOU BELONG AT DRURY HOTELS.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Incentives - Quarterly bonuses (we succeed together!) based on hotel results
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement - Company-matched 401(k)
Award-winning - Ranked among Forbes' Best Midsize Employers (2023)

Summary:

To assist our guests in a courteous and professional manner in all related functions of the Drury Hotels Reservation Center. To maintain a high standard of service and hospitality at all times and to maximize revenue. Evening hours required from 3pm to 1230am Central Time.

Basic Qualifications:

Requires ability to take written and verbal direction. Requires ability to relate to the public and Drury team members in a warm, friendly, and professional manner by creating a hospitable environment. Requires attention to detail and ability to handle multiple tasks simultaneously and efficiently. Requires thorough knowledge of Drury Hotels’ policies and procedures for guest service. Requires ability to operate a computer. Requires ability to use the Drury Spirit Reservation Process as described.

Preferred or Required Qualifications: