Offer summary

Qualifications:

Bachelor's degree in any field., Good communication skills., Fresher or with up to 1 year of BPO or tele calling experience., Must have a laptop or desktop with 8 GB RAM and stable internet connection..

Key responsibilities:

Handle inbound calls professionally.

Provide accurate information using appropriate tools.

Resolve candidate issues or escalate when necessary.

Maintain records and prepare reports in Excel.

2COMS Consulting focuses on the #HumanSideOfThings – helping organizations become sustainable leaders by connecting them to the right talent. We are a Human Supply Chain management company with over 10,515+ employees, spread across seven locations. As an NSDC partner, we help more than 4000 professionals meet their career goals by connecting them with over 70 clients, daily. Our manpower solutions are customized and aligned with our clients’ requirements – financial management, continuous performance improvement, and integrated technology enablement. It is our continuous endeavours of the past 20 years that helped us strengthen our relationships with our partners and gain diversified experience spanning industries. For more information, visit the link below: https://www.2coms.com/

Job description

Job Role: Inbound Support Associate – Day Shift (Kolkata)

Responsibilities:

Handle inbound calls efficiently and professionally
Provide accurate, valid, and complete information by using the right tools and resources
Identify candidate's issues and resolve them on time or escalate when necessary
Maintain detailed records of candidate interactions in excel.
Prepare daily, weekly, and monthly MIS reports in Excel

Location:

Hybrid (New Alipore , Kolkata) – Candidate must work from the office 2 days a week
Out of Location(Work from Home Mode)

Requirements

Bachelor's degree in any field
Good communication skills required
Freshers or candidates with up to 1 year of BPO Or tele calling experience will be preferred.
Must have laptop or desktop with 8 GB RAM
Must have stable wifi/ network connection