Offer summary

Qualifications:

3–7 years of experience in software implementation, solution consulting, or business analysis., Strong understanding of modern SaaS solutions and configuration., Familiarity with technical tools like GraphQL, SQL, Mulesoft, or APIs., Excellent coordination and communication skills across stakeholders..

Key responsibilities:

Lead and coordinate client implementation workstreams from start to finish.

Facilitate client meetings to gather requirements and understand priorities.

Configure software modules based on client needs and document solutions.

Support testing and troubleshoot issues after deployment.

Job description

Implementation Consultant

About the Role

Voyage Advisory is seeking a hands-on implementation professional to support one of our long-standing clients, a fast-moving software company that delivers digital services and payment solutions to government customers. This role is part client-facing consultant, part configuration expert, and part project coordinator. It’s ideal for someone who enjoys building relationships, learning new systems quickly, and solving real-world problems through thoughtful implementation.

This is not a pure project manager role, though strong coordination and communication skills are critical. You’ll lead smaller client implementation efforts end-to-end, support larger projects alongside a broader team, and dig into the software to configure modules, gather requirements, and translate client needs into usable, well-structured solutions.

Key Responsibilities

Lead and coordinate implementation workstreams from kick-off through go-live
Facilitate client meetings to gather business requirements and understand priorities
Configure the front-end aspects of the client’s platform based on documented needs
Work closely with integration managers and technical teams using tools like GraphQL, SQL, Mulesoft, and Python
Track tasks, surface risks, and ensure successful delivery against client milestones
Translate business needs into configuration logic and structured documentation
Support user acceptance testing and troubleshoot functional issues post-launch

What We're Looking For

3–7 years of relevant experience in software implementation, solution consulting, or business analysis
Experience working with public sector or enterprise clients preferred
Strong understanding of modern SaaS solutions and how to configure them
Familiarity with technical tools and languages such as GraphQL, SQL, Mulesoft, or APIs (you won't be coding, but you'll need to understand how the parts fit together)
Comfort working across stakeholders: clients, developers, product teams, and leadership
Ability to manage multiple priorities and keep workstreams on track
High attention to detail, with a bias for action and client service

Other Details

This is a full-time role at Voyage Advisory
Some travel may be required, depending on client needs
Compensation includes competitive salary, bonus eligibility, and access to Voyage benefits (health, dental, vision, 401(k), etc.)
This is a remote position