Offer summary

Qualifications:

Minimum of 3 years experience as a business analyst., At least 2 years experience as a ServiceNow Business Analyst or current ServiceNow Certified System Administrator (CSA)., Experience working with ServiceNow modules such as HRSD, ITSM, WSD, or GRC., Strong communication skills for technical and non-technical audiences..

Key responsibilities:

Gather, analyze, and document business and functional requirements.

Facilitate discovery workshops, stakeholder interviews, and backlog grooming.

Translate business requirements into ServiceNow configurations and development needs.

Develop training materials and conduct training sessions.

Job description

Position Summary: The ServiceNow Business Analyst (BA) shall serve as a primary liaison between business stakeholders and the Epic and O&M technical development team. The BA will be responsible for gathering, analyzing, documenting, validating business and functional requirements, internal testing, communications, and training associated with GetHelp ESM Epics.

Required Skills and Experience:

At least 3 years of experience as a business analyst
At least 2 years of experience as a ServiceNow Business Analyst or is a current ServiceNow Certified System Administrator (CSA)
Working in the ServiceNow platform, in at least one of the following modules HRSD, ITSM, WSD, or GRC
Strong communication skills with both technical and non-technical audiences.
Eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming.
Facilitating requirements gathering sessions to create user stories
Proficient in creating functional specifications, wireframes, process maps, and supporting UAT.
Ability to translate business requirements into ServiceNow configuration and development needs.
Working in a Waterfall and/or Agile/Scrum environment and support project delivery
Developing training materials and providing training

Work Authorization: Must be United States Citizens or are lawful Permanent Resident Aliens (green card) with at least three or more years of U.S. residency from the date of legal entry in the U.S. Contractors who require privileged IT access shall be U.S. citizens and shall complete the Privileged User training prior to receiving elevated permissions.

Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity prior to the beginning of our video interviews. We will ask you to send an official US Government issued Photo ID with scrubbed out privacy information.

Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state-of-the-art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration.

Benefits:

Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)

Employment at CoreSphere is contingent upon clear and clean results of a thorough background check.

CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.

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