Onboarding Specialist-Virtual Numbers
Offer summary
Qualifications:
Excellent communication skills and customer service orientation., Basic technical understanding related to product implementation., Ability to manage multiple customer onboarding processes simultaneously., High school diploma or equivalent; relevant experience is a plus..Key responsibilities:
- Assist customers with product onboarding and implementation.
- Respond to customer inquiries via email, chat, and calls.
- Coordinate with stakeholders to ensure smooth installation and setup.
- Document customer needs and feedback to improve onboarding processes.
Job description
This is a Remote/Telecommute position.
Below are the requirements:
Duties
● Manage the customer from the point of sale to product adoption
● Help successfully implement the product for the customers
● Handle customer queries about the product implementation
● Understand customer needs and try to align the product implementation accordingly
● Clearly communicate account setup requirements and expectations with customers and key stakeholders.
● Record customer implementation needs, requests, and questions in Salesforce and communicate to key AVOXI stakeholders.
● Respond to customer emails, chats, and calls regarding implementation.
● Distributing manuals, guidelines and login credentials as needed
● Complete video and phone calls to ensure that customers are supported during the onboarding process.
Note: This job description is a general outline of the key responsibilities required for the Tier 1 Support Engineer role. It may be subject to change based on the specific needs of the company or department.
Required profile
Experience
Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory. Other Skills
- Customer Service
- Communication
- Problem Solving