Offer summary

Qualifications:

Excellent communication skills and customer service orientation., Basic technical understanding related to product implementation., Ability to manage multiple customer onboarding processes simultaneously., High school diploma or equivalent; relevant experience is a plus..

Key responsibilities:

Assist customers with product onboarding and implementation.

Respond to customer inquiries via email, chat, and calls.

Coordinate with stakeholders to ensure smooth installation and setup.

Document customer needs and feedback to improve onboarding processes.

Job description

This is a Remote/Telecommute position.

The Onboarding Specialist is a position within the Customer Success department managing delivery to our customers. Although this role is customer-facing, the position will be responsible for the delivery of the technical tasks associated with timely installations of service and onboarding of new customers. The focus of the role will be the flawless execution of installations to minimize customer friction, recommend process improvements and deliver overall customer delight.

Below are the requirements:

Duties
● Manage the customer from the point of sale to product adoption
● Help successfully implement the product for the customers
● Handle customer queries about the product implementation
● Understand customer needs and try to align the product implementation accordingly
● Clearly communicate account setup requirements and expectations with customers and key stakeholders.
● Record customer implementation needs, requests, and questions in Salesforce and communicate to key AVOXI stakeholders.
● Respond to customer emails, chats, and calls regarding implementation.
● Distributing manuals, guidelines and login credentials as needed
● Complete video and phone calls to ensure that customers are supported during the onboarding process.

Note: This job description is a general outline of the key responsibilities required for the Tier 1 Support Engineer role. It may be subject to change based on the specific needs of the company or department.

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