Offer summary

Qualifications:

Strong communication skills, especially in email and text correspondence., Customer-focused mindset with a passion for delivering excellent service., Ability to handle challenging interactions with professionalism and empathy., Proficiency in CRM software like Salesforce and adaptability to fast-paced environments..

Key responsibilities:

Assist customers through various channels to ensure a smooth onboarding process.

Address patient concerns and questions promptly and effectively.

Share patient feedback with stakeholders to drive improvements.

Maintain a professional and empathetic attitude in all customer interactions.

Job description

Job Purpose:

Our Customer Support Team helps patients complete the necessary steps prior to manufacturing so the customer can receive their custom-fit dental device. Above all, the Customer Support Team is the eyes & ears of the organization and is responsible for delivering outstanding customer experience.

Responsibilities:

Support customers with excellent customer service, answering their questions and facilitating a smooth experience with Daybreak
Act as a front-line agent, addressing concerns of patients through various channels, including phone, email, and SMS.
Ensure patients have a smooth journey through their impression kit and teeth photo process
Drive systematic improvements by sharing key patient feedback with key stakeholders.

Requirements

Customer-obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences.
Excellent Communication: Enjoys engaging with customers and has excellent email and text writing skills
Total ownership mindset: Driven to bring every customer through the onboarding experience and improve the process.
Curious: Capable of handling challenging customer interactions by maintaining a professional and empathetic attitude.
High achiever motivated by excellence.
Superior communication and interpersonal skills.
Comfort with ambiguity. Ability to quickly adapt & prioritize in a fast-paced, rapidly changing environment.
Strong problem-solving abilities with a focus on customer satisfaction.
Proficiency in CRM software (Salesforce) and call center systems.