Sales Operations Specialist

Sales Operations Specialist - Eagan, MN
 

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role
The Sales Operations role is critical to driving sales velocity and supporting the SuperVision, commercial fleet team in delivering revenue targets & projections.  This position will provide support with implementation of new product launches, RFP processing, pricing updates, data analytics, and reporting.  Sales Operations will be responsible for the key role of CRM (SalesForce) administrator, responsible for maintaining and supporting all CRM activities and overall platform maintenance.

What You’ll Do

• Maintain professional and effective communication with internal and external account managers and ensure you always deliver exceptional customer service.
• Manage data integrity of CRM (Salesforce.com); provide analysis, create reports, and build dashboards to bring insights to sales reps and sales managers within the region.
• RFP process fulfilment and execution.
• Ensure robust customer set-ups and fulfilment processes are processed and implemented efficiently, assisting the sales teams deliver their revenue targets.
• Suggest recommendations to improve efficiency and service.
• Make outbound calls or send e-mails to gather more information or to update customers on progress, as required.
• Perform ad hoc reporting and analysis.
• Support the smooth implementation of new products.

What You’ll Bring

• Bachelor's degree (B.A.) required
• Minimum 3+ years Sales Operations/Administration experience
• Strong experience working with and administering Salesforce CRM
• Advanced Excel capabilities
• Experience working with Sales, Marketing and Executive Leaders
• Strong sense of urgency, adaptability, flexibility, and resourcefulness
• Must possess good judgment, excellent interpersonal, written, and verbal communication skills
• Ability to excel in a fast-paced work environment
• Preferred effective communication in English (both verbal and written)
• A track record of delivering high quality customer service and support in a customer focused environment
• Experience in the commercial fleet market and/or SaaS based environment is preferred

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.