Customer Service Representative

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and

our people.

About the Role:

We are seeking a proactive and detail-oriented Mid-Level Customer Service Representative to join our growing team. The successful candidate will be responsible for managing client relationships, resolving customer inquiries, and supporting the sales and logistics teams in delivering an exceptional customer experience within the fast-paced flooring industry.

Key Responsibilities:

• Serve as the main point of contact for customer inquiries via phone, email, and online platforms.
• Provide detailed product information, including specifications, availability, and installation guidance.
• Manage order processing from quotation to delivery, ensuring accuracy and timely fulfillment.
• Handle customer complaints, returns, and warranty claims with professionalism and efficiency.
• Collaborate with internal departments (Sales, Logistics, Warehouse, Technical Support) to resolve customer issues.
• Maintain CRM data integrity by updating customer profiles, communication records, and order history.
• Assist in preparing customer reports, quotes, and documentation.
• Stay informed on product changes, flooring trends, and industry standards.
• Support training and mentoring of junior customer service team members, as needed.

Requirements

• 2–4 years of customer service experience, preferably in flooring, building materials, construction, or a related industry.
• Strong understanding of floorboard products, specifications, and industry terminology is a plus.
• Excellent verbal and written communication skills.
• Proficient in CRM software and Microsoft Office Suite.
• High attention to detail, problem-solving mindset, and a customer-first attitude.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Experience working with sales teams or B2B customers is highly desirable.

Benefits

• 13th Month Pay
• HMO
• Leave Benefits

If you possess the required skills and are eager to contribute to our team's success, We encourage you to apply for this exciting opportunity. Apply now!