Offer summary

Qualifications:

Fluency in Czech and English, both written and verbal., Strong communication skills with a customer-centric approach., Basic understanding of virtual and augmented reality technologies is advantageous., Strong problem-solving skills and a proactive attitude..

Key responsibilities:

Provide customer support via email, chat, and phone to Czech-speaking clients.

Assist clients with inquiries and troubleshoot technical issues related to VR/AR products.

Document customer interactions and collaborate with technical teams for complex issues.

Stay updated on the latest VR/AR trends and advancements.

Job description

Mercier Consultancy is excited to announce an opening for a Czech Speaking Customer Support Representative in our Virtual Reality & Augmented Reality Department for one of our clients! This dynamic Entry Level position is ideal for tech enthusiasts who are eager to provide exceptional customer service to our Czech-speaking clients as they immerse themselves in our innovative virtual and augmented reality products.

In this role, you will be the go-to support for clients, helping them with inquiries, troubleshooting technical issues, and guiding them through our offerings. Your dedication and ability to communicate effectively will play a critical role in ensuring that our clients enjoy a seamless experience with our immersive solutions.

Responsibilities

Deliver outstanding customer support to Czech-speaking clients through email, chat, and phone
Assist clients with inquiries related to virtual and augmented reality products
Troubleshoot technical problems and provide effective, timely solutions
Maintain thorough documentation of customer interactions and feedback
Collaborate with technical teams to resolve more complex client issues
Keep abreast of the latest trends and advancements in virtual and augmented reality technologies

Requirements

Fluency in Czech and English, both written and verbal
Excellent communication skills with a customer-centric focus
Basic understanding of virtual reality and augmented reality technologies is a plus
Strong problem-solving skills and a proactive mindset
Able to manage multiple priorities and stay organized
Experience in customer service or technical support is beneficial but not mandatory
A genuine passion for technology and enthusiasm for learning about AR/VR advancements

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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