Offer summary

Qualifications:

Fluency in German and English, both written and verbal., Basic knowledge of virtual reality and augmented reality technologies., Strong communication and problem-solving skills., Eagerness to learn about AR/VR developments and a customer-focused mindset..

Key responsibilities:

Respond to client inquiries via email, chat, and phone.

Troubleshoot technical issues and provide solutions.

Maintain detailed documentation of customer interactions.

Collaborate with technical teams to resolve complex issues.

Job description

Mercier Consultancy is seeking a German Speaking Customer Support Representative for our Virtual Reality & Augmented Reality Department for one of our clients! This exciting Entry Level position is perfect for individuals who are passionate about technology and eager to provide outstanding customer service to our German-speaking clients. You will play a critical role in ensuring that our users have a fantastic experience with our cutting-edge virtual and augmented reality products.

In this role, you will be responsible for responding to client inquiries, troubleshooting technical issues, and offering guidance on our innovative solutions. Your dedication to excellence and your ability to communicate effectively will be key in helping our clients navigate through their AR and VR experiences. Join us in shaping the future of immersive technology!

Responsibilities

Provide exceptional customer support to German-speaking clients via email, chat, and phone
Assist clients with inquiries regarding virtual and augmented reality products
Troubleshoot technical problems and offer effective solutions
Maintain detailed documentation of customer interactions and feedback
Collaborate with technical teams to resolve complex client issues
Stay updated on the latest trends in virtual and augmented reality technologies

Requirements

Fluency in German and English, both written and verbal
Strong communication skills and a customer-focused mindset
Basic knowledge of virtual reality and augmented reality technologies is preferred
Strong problem-solving skills and a proactive attitude
Able to manage multiple tasks and uphold efficiency
Experience in customer service or technical support is a plus
Passion for technology and eagerness to learn about AR/VR developments

Benefits