Offer summary

Qualifications:

Fluency in Portuguese and English, both written and verbal., Previous experience in customer support, especially in virtual job or freelance platforms., Excellent communication and interpersonal skills., Strong problem-solving skills and attention to detail..

Key responsibilities:

Respond to customer inquiries via email, phone, and chat in Portuguese.

Assist users with questions about job searches, platform features, and account management.

Document all client interactions and solutions in the CRM system.

Collaborate with internal teams to resolve complex client issues.

Job description

Mercier Consultancy is excited to announce a unique opportunity for a Portuguese Speaking Customer Support Representative in our Virtual Job & Freelance Platforms Department for one of our clients! In this important Entry Level role, you will provide exceptional support to our Portuguese-speaking clients who are utilizing our platforms to find virtual job opportunities and freelance gigs. Your ability to communicate effectively will play a key role in enhancing their experience and success.

If you are enthusiastic about the gig economy, have strong problem-solving skills, and a desire to assist others in navigating their career paths, this position is an excellent fit for you. Join us in empowering individuals to achieve their professional goals!

Responsibilities

Respond to customer inquiries in Portuguese through email, phone, and chat
Assist users with questions related to job searches, platform features, and account management
Accurately document all client interactions and solutions in our CRM system
Collaborate with internal teams to resolve complex client issues
Provide guidance on best practices for utilizing the platform effectively
Collect and analyze user feedback to help improve our services
Engage in ongoing training to stay up to date with product changes and enhancements

Requirements

Fluency in Portuguese and English, both written and verbal
Previous experience in customer support, particularly within virtual job forums or freelance platforms
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
A proactive approach to ensuring customer satisfaction
Ability to manage multiple inquiries efficiently in a dynamic environment
Familiarity with customer support tools and virtual job platforms

Benefits