Offer summary

Qualifications:

Fluency in Portuguese and English, both written and verbal., Previous experience in customer support, preferably in virtual assistance., Excellent communication and interpersonal skills., Strong organizational and problem-solving abilities..

Key responsibilities:

Respond to customer inquiries in Portuguese via phone, email, and chat.

Assist clients with questions related to virtual assistant services and features.

Document client interactions and solutions accurately in the CRM system.

Collaborate with internal teams to resolve complex client issues.

Job description

Mercier Consultancy is excited to announce a fantastic opportunity for a Portuguese Speaking Customer Support Representative to join our Virtual Assistant Department for one of our clients! In this Entry Level role, you will provide essential support to our Portuguese-speaking clients who rely on our virtual assistant services. Your ability to communicate effectively and empathetically will be key in assisting clients with their inquiries and ensuring a smooth experience.

This position is ideal for individuals who enjoy helping others and thrive in a dynamic environment. If you are detail-oriented and passionate about customer service, we would love to have you on our team!

Responsibilities

Respond to customer inquiries in Portuguese via phone, email, and chat
Assist clients with questions related to virtual assistant services and features
Document client interactions and solutions accurately in our CRM system
Collaborate with internal teams to address and resolve complex client issues
Provide detailed information on how to utilize our virtual assistant services effectively
Gather client feedback to help improve service delivery and client satisfaction
Participate in training sessions to enhance your knowledge of our offerings

Requirements

Fluency in Portuguese and English, both written and verbal
Previous experience in customer support, preferably in a virtual assistance or related field
Excellent communication and interpersonal skills
Strong organizational and problem-solving abilities
A proactive approach to ensuring customer satisfaction
Ability to manage multiple inquiries effectively in a fast-paced environment
Familiarity with customer support tools and systems

Benefits