Offer summary

Qualifications:

Fluency in Portuguese and English, both written and verbal., Basic understanding of virtual reality and augmented reality technologies., Strong communication skills and a customer-centric approach., Effective problem-solving skills and a proactive mindset..

Key responsibilities:

Assist Portuguese-speaking clients via email, chat, and phone.

Troubleshoot technical issues related to VR and AR products.

Maintain detailed records of customer interactions and feedback.

Collaborate with technical teams to resolve complex client issues.

Job description

Mercier Consultancy is on the lookout for a Portuguese Speaking Customer Support Representative for our Virtual Reality & Augmented Reality Department for one of our clients! In this dynamic Entry Level role, you will be the friendly face of our company, assisting Portuguese-speaking clients as they delve into our innovative virtual and augmented reality solutions. Your enthusiasm for technology and commitment to customer satisfaction will be essential in providing a seamless experience for our clients.

Your responsibilities will include handling inquiries, troubleshooting issues, and providing guidance on our VR and AR products. You will be instrumental in ensuring that our clients have the support they need to fully engage with our offerings and enjoy their immersive experiences. Join our team and help us lead the way in the exciting world of immersive technology!

Responsibilities

Deliver exceptional customer support to Portuguese-speaking clients via email, chat, and phone
Assist clients with questions and issues related to virtual and augmented reality products
Troubleshoot technical problems and provide effective solutions
Keep detailed records of customer interactions and feedback to inform future improvements
Work collaboratively with technical teams to resolve complex client issues
Stay informed about the latest trends and advancements in virtual and augmented reality technologies

Requirements

Fluency in Portuguese and English, both written and verbal
Strong communication skills and a customer-centric approach
Basic understanding of virtual reality and augmented reality technologies is preferred
Effective problem-solving skills and a proactive mindset
Able to handle multiple tasks and prioritize work efficiently
Experience in customer service or technical support is advantageous
Passion for technology and eagerness to learn about the latest developments in AR/VR

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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