Offer summary

Qualifications:

Fluency in Dutch and English, both written and verbal., Strong communication skills and a customer-focused mindset., Basic understanding of virtual reality and augmented reality technologies., Experience in customer service or technical support is an advantage..

Key responsibilities:

Assist clients with inquiries via email, chat, and phone.

Troubleshoot technical issues and guide clients to solutions.

Maintain detailed records of client interactions and feedback.

Collaborate with technical teams to resolve complex issues.

Job description

Mercier Consultancy is seeking a Dutch Speaking Customer Support Representative for our Virtual Reality & Augmented Reality Department! In this exciting role, you will be the first point of contact for our Dutch-speaking clients as they explore and engage with our cutting-edge virtual and augmented reality solutions. Your expertise and passion for technology will help ensure that clients have a smooth and enjoyable experience with our products.

Your responsibilities will include assisting clients with inquiries, troubleshooting technical issues, and providing guidance on our VR and AR products. You will play a vital role in maintaining high levels of customer satisfaction by delivering effective solutions and support. Join us as we shape the future of immersive technology!

Responsibilities

Provide outstanding customer support to Dutch-speaking clients via email, chat, and phone
Assist clients with inquiries regarding virtual and augmented reality products
Troubleshoot technical issues and guide clients to effective solutions
Maintain detailed records of client interactions and feedback
Collaborate with technical teams to resolve complex issues
Keep updated on the latest trends and technologies in virtual and augmented reality

Requirements

Fluency in Dutch and English, both written and verbal
Strong communication skills and a customer-focused mindset
Basic understanding of virtual reality and augmented reality technologies is preferred
Proven problem-solving abilities and a proactive approach to customer support
Able to manage multiple tasks and prioritize effectively
Experience in customer service or technical support is an advantage
Passion for technology and a willingness to learn about new advancements in AR/VR

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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