Offer summary

Qualifications:

Fluency in Portuguese and English, both written and verbal., Experience in customer support, preferably within online or content creation fields., Outstanding communication and interpersonal skills., Strong problem-solving skills and attention to detail..

Key responsibilities:

Respond promptly to customer inquiries via email, phone, and chat.

Assist content creators with platform-related questions and issues.

Document client interactions and resolutions accurately in support systems.

Guide clients on best practices for content creation and platform use.

Job description

Mercier Consultancy is excited to announce a vacancy for a Portuguese Speaking Customer Support Representative in our Online Content Creator Department! In this essential role, you will be the go-to source of support for our Portuguese-speaking clients as they create and distribute their online content. Your role will be vital in providing them with the assistance they need to maximize their success on our platform.

We seek an enthusiastic individual who is passionate about digital media and has a knack for excellent customer service. If you enjoy helping others and working in a collaborative environment, this could be the perfect opportunity for you!

Responsibilities

Respond promptly to customer inquiries in Portuguese via email, phone, and chat
Assist content creators with questions related to platform functionality and features
Accurately document client interactions and resolutions in our support system
Work closely with internal teams to address client feedback and concerns
Guide clients on best practices for content creation and platform utilization
Participate in continuous training to remain up-to-date with platform upgrades and changes

Requirements

Fluency in Portuguese and English, both written and verbal
Experience in customer support, preferably within the online or content creation fields
Outstanding communication and interpersonal skills
Strong problem-solving skills and attention to detail
A proactive approach toward ensuring client satisfaction
Ability to manage multiple inquiries in a fast-paced environment
Familiarity with customer support tools and platforms

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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