Offer summary

Qualifications:

Fluency in French and strong English communication skills., Previous experience in online retail customer service is preferred., Excellent problem-solving and organizational skills., Ability to handle multiple tasks in a fast-paced environment..

Key responsibilities:

Provide customer support in French via various channels.

Manage customer complaints and ensure satisfactory resolutions.

Maintain accurate records of customer interactions in the CRM system.

Collaborate with logistics and product teams to facilitate order processing.

Job description

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a French Speaking Customer Service Representative for an Online Retail Department. In this role, you will be the primary point of contact for French-speaking customers, providing exceptional support and assistance as they navigate through their online shopping experience. This position is ideal for someone with a passion for customer service and a strong understanding of the retail landscape. If you enjoy helping customers and are looking to make an impact in a vibrant e-commerce environment, we encourage you to apply!

Key Responsibilities

Provide outstanding customer service in French, addressing inquiries related to products, orders, and returns.
Manage customer complaints with professionalism and empathy, ensuring a satisfactory resolution.
Keep detailed and accurate records of customer interactions and solutions in the CRM system.
Collaborate with other departments, such as logistics and product management, to ensure smooth order processing.
Stay updated on product offerings and promotions to provide customers with relevant and timely information.
Engage proactively with customers through various channels, including email, chat, and phone, to enhance their shopping experience.
Participate in training sessions to continually improve customer service skills and product knowledge.

Requirements

Fluency in French, with strong English communication skills, both written and spoken.
Previous experience in customer service, especially in the online retail sector, is highly desirable.
Strong problem-solving abilities and a commitment to providing excellent customer experiences.
Excellent communication skills, with a focus on building rapport with customers.
Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
Attention to detail and strong organizational skills for managing customer inquiries efficiently.
A proactive attitude toward learning and adapting to dynamic retail trends and technologies.

Benefits