Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service, preferably in online content or digital media., Strong communication and interpersonal skills with a customer-centric approach., Proficiency in customer support software and digital content platforms..

Key responsibilities:

Provide customer support to Spanish-speaking content creators via phone, email, and chat.

Assist with platform-related inquiries, account management, and content monetization questions.

Resolve customer issues and complaints to ensure a positive experience.

Document interactions and collaborate with internal teams for service improvements.

Job description

Patrique Mercier Recruitment FR is focused on connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for Online Content Creators. This role is ideal for individuals who are passionate about the digital content industry and enjoy providing exceptional support to Spanish-speaking clients.

Responsibilities

Deliver outstanding customer support to Spanish-speaking content creators via phone, email, and chat regarding their inquiries and concerns.
Assist customers with questions related to platform features, account management, and content monetization.
Effectively resolve issues and complaints, ensuring a positive customer experience.
Document customer interactions accurately and follow up on unresolved issues in a timely manner.
Collaborate with internal teams to enhance the overall user experience and address complex inquiries.
Stay updated on platform changes, industry trends, and best practices to provide knowledgeable assistance.
Collect feedback and insights from customers to support product and service improvements.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service, particularly in the online content or digital media sector is preferred.
Strong communication and interpersonal skills with a customer-centric mindset.
A good understanding of digital content platforms and services.
Proficiency in using customer support software and standard office tools.
Effective problem-solving skills and the ability to work efficiently in a fast-paced environment.
Flexibility to work varied hours, including evenings and weekends as needed.

Benefits