Settlement Officer - L2

About Odin Mortgage & Tax
Odin Mortgage & Tax is the global leader in Australian mortgage brokering and tax services for Australian expats and overseas investors. With offices in Hong Kong, Singapore, Nepal, (soon Australia) and a growing international presence, our vision is to be the #1 choice for Australian mortgages & tax service provider for Aussie expats worldwide.

Do Our Values Resonate with You?
At Odin, we believe in a high level of agency, accountability, exceptional customer service, and continuous self-improvement. We take responsibility for our actions, deliver outstanding customer experiences, and strive for growth every day. If you are on board with the mentioned values, please read on.

Why Join Odin Mortgage & Tax?

This isn’t just a job—it’s a chance to shape the future of expat property finance on a global stage. As our Credit Analyst, you’ll:

• Join a Visionary Industry Leader: Be part of a forward-thinking company leading Australian mortgage and tax services on a global scale.
• Collaborative Online Global Team: Work with our complete end-to-end backend support teams in Hong Kong, Singapore, and Offshore using our collaborative tools. We are a highly tech-enabled company.
• Unlock Earnings Potential: Enjoy an industry-leading compensation and benefits to support your growth and success.
• Grow with Us: Join a dynamic, growth-focused company with opportunities to advance your career.
• Benefits: Indulge in an array of exciting perks, including lunch facility, dynamic monthly team-building activities, engaging team outings, an unforgettable off-site trip, and a subsidized gym membership—ensuring your well-being is always a priority.

About the Role

We’re seeking a proactive and detail-oriented Settlement Officer to join our dynamic and growing mortgage team. In this role, you’ll support the smooth and timely settlement of approved home loans through accurate document handling, effective client communication, and efficient coordination with lenders. You’ll work closely with our global team to ensure our clients receive exceptional service and a seamless settlement experience.

Key Responsibilities

• Own the full settlement lifecycle from post-approval to completion across multiple lender platforms

• Act as the primary point of contact for escalated settlement issues and time-critical resolutions

• Coordinate complex settlements (multiple securities, refinance with simultaneous discharge, etc.)

• Provide coaching and quality review for Level 1 Settlement Officers

• Collaborate with global stakeholders including Credit Analysts, EMSs, and external legal reps

• Recommend process improvements and automation opportunities to improve efficiency

• Report on settlement performance and SLA metrics weekly to management

Requirements

Required Experience:

• 1–3 years of experience in home loan settlements or financial operations.

Favorable Experience:

• Deep understanding of Australian mortgage settlement processes and lender workflows
• Experience using CRMs (e.g. HubSpot), lender portals, and collaboration tools (Slack, Notion, etc.)

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field.

Required Skills:

•  Strong communication and stakeholder management skills.
• Proven ability to prioritize and handle multiple settlements simultaneously
• Customer-centric mindset and a willingness to learn.
• Strong attention to detail and a commitment to delivering quality work.