Offer summary

Qualifications:

Proven experience in customer service, preferably in the construction industry., Excellent written and verbal communication skills., Strong attention to detail and ability to multitask in a fast-paced environment., Proficiency in Microsoft Office and CRM software..

Key responsibilities:

Handle high-volume customer inquiries via phone and email.

Process customer orders accurately and follow up to ensure satisfaction.

Provide product information and resolve customer complaints professionally.

Collaborate with sales and operations teams to ensure timely delivery of products.

Job description

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.

About the Role

In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.

Responsibilities

Manage high-volume customer inquiries by phone in a friendly and helpful manner.
Respond to email queries
Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction.
Maintain accurate and timely records of all customer transactions and interactions.
Provide product information to customers and sales representatives.
Address customer complaints and concerns in a prompt and professional manner.
Work closely with our sales and operations team to ensure timely delivery of products and services.
Participate in customer service training.

Requirements

Proven experience in customer service, high call volume and upsells/cross-sells, preferably in a construction-related industry.
Excellent communication skills, both written and verbal.
Strong attention to detail and accuracy.
Ability to multitask and prioritise competing demands in a fast-paced environment.
Proficiency in Microsoft Office and experience using CRM software.
Highly motivated and able to work independently as well as in a team environment.
Knowledge of construction materials (consumables) or related products would be ideal.

Benefits

$70k + Super + Profit Share Scheme
Certified as a Great Place to Work®! Work in a fun and supportive work environment!
Hybrid model - Work from home 2 days a week after successful probation.
Great company culture & high employee engagement
WHEREFIT discounts!
Career advancement, personal training & development programs
Dynamic and supportive Management & Team

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.

As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required.

Only successful candidates will be contacted.

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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