Offer summary

Qualifications:

Fluency in both English and Arabic, written communication skills., Previous experience in chat support or similar customer service roles., Strong command of grammar, spelling, and punctuation., Ability to multitask effectively and work independently or in a team..

Key responsibilities:

Respond promptly and professionally to customer inquiries via chat and email.

Maintain clear, accurate, and professional written communication with customers.

Troubleshoot issues, provide product information, and guide customers to solutions.

Log and document all customer interactions accurately for future reference.

Job description

Provide prompt and professional responses to customer inquiries via chat and email.
Maintain clear and accurate written communication with customers in both English and Arabic.
Ensure customer issues are resolved efficiently and effectively while adhering to company guidelines and standards.
Assist with troubleshooting, provide product information, and guide customers through solutions.
Maintain high-quality grammar, spelling, and communication in all written responses.
Multitask and manage multiple customer conversations simultaneously while maintaining accuracy and professionalism.
Meet key performance indicators (KPIs) related to response time, customer satisfaction, and issue resolution.
Ensure all customer interactions are logged and documented accurately for future reference.

Requirements

Fluency in both English and Arabic (written communication).
Strong command of grammar, spelling, and punctuation.
Excellent multitasking abilities and a fast-typing speed.
Previous experience in chat support or similar customer service roles is highly preferred.
Strong interpersonal and communication skills with the ability to remain calm and professional in all customer interactions.
Ability to work well independently and as part of a team.

Required profile