Distribution Center Retail Operations Internship

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Part-time internship program to provide a hands-on, immersive experience in supporting and learning the daily operations of the Distribution Center and daily operations of the Merchandise Department. Internship encompasses a diverse variety of growth and development opportunities extending beyond daily responsibilities.

• Speaker Series featuring executives and managers from different departments within the organization, sharing insights into their professional journeys.
• Game Day Shadows / Informational Interviews providing an opportunity to observe and understand the day-to-day activities of various professionals.
• Mock Interview / Resume Workshops conducted by hiring managers and HR department members to enhance interview and resume-building skills.
• Cross Training with the Retail team for a hands-on experience in the retail world from a different perspective.

RESPONSIBILITIES & DUTIES:

Receiving

• Proper docking and sorting of incoming purchase orders and transfers
• Ensure receipt details are promptly attached to new orders
• Enter all purchase orders in the order of “first in – first out”
• Correctly count quantities while documenting vendor packing slips
• Capture photos of all new and current merchandise and load into Chain Drive
• Count, ticket, and fold all retail and non-retail merchandise
• Organize work area and file paperwork

Put Away

• Inventory all product bin locations
• Always monitor efficient bin space usage and maintain DC cleanliness
• Identify reserve bin locations with bin labels as defined

Distribution

• Properly pick and pack merchandise, supplies, and non-retail items
• Process and ship all send sales daily
• Ensure product quality meets department expectations
• Communicate department needs to management

Operations/Loss Prevention

• Maintain facility cleanliness
• Communicate safety concerns or enhancements to management
• Perform cycle counts and year-end inventory with accuracy
• Additional daily tasks per the delegation of DC management

ROLE REQUIREMENTS:

• Prior retail experience strongly preferred
• Previous exposure to warehouse or inventory preferred
• Demonstrated ability to effectively communicate with both co-workers and guests
• Capability to frequently bend, stoop, reach, and lift
• Ability to lift and transport items up to 55 lbs.
• Must be at least 16 years old

AVAILABILITY REQUIREMENTS:

• Required to be available to work 100% jewel events (Opening Day, Postseason, All-Star, etc.) home baseball games
• Required to work irregular hours as the business dictates
• Occasional game-day duties as dictate by job responsibilities and workload

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends and communicates English effectively in all communications.
• Represents the Cleveland Indians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationships with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to work with multicultural populations and have a commitment to fairness and equality.
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Occasional physical activity such as lifting and carrying boxes up to 55 lbs.

At the Cleveland Guardians, we are all about creating an inclusive environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here. 

We also know that people from historically underserved groups—like women and people of color—sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We’re looking for the best person for the job, and we know that you might bring skills and experiences that aren’t exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don’t meet every single qualification.