Offer summary

Qualifications:

At least 4 years of customer-facing experience in project management, customer success, sales operations, or technical account management., Experience in B2B SaaS or logistics technology environments., Strong communication and interpersonal skills, with the ability to interact confidently with operational and executive stakeholders., Proficiency with tools like Salesforce, Slack, Google Workspace, and other CRM or project management systems..

Key responsibilities:

Lead and manage enterprise trials from start to finish, ensuring alignment with customer goals.

Develop tailored trial plans including scope, success metrics, and timelines.

Manage multiple trials simultaneously, tracking milestones and resolving issues proactively.

Collaborate with sales and technical teams to demonstrate product value and support sales efforts.

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role

Motive is looking for a Trial Success Manager (TSM) to lead and operationalize the success of enterprise trials across Mexico. As a TSM, you will serve as the strategic project manager responsible for aligning stakeholders, driving adoption, and ensuring the successful execution of multiple high-impact customer trials simultaneously. You will partner closely with Account Executives, Sales Engineers, and cross-functional teams to showcase the full value of Motive’s platform—laying the groundwork for long-term commercial partnerships.

You will thrive in this role if you are detail-oriented, organized, time-savvy, and passionate about delivering exceptional trial experiences that convert.

What You’ll Do

Own and lead enterprise trials from kickoff through conclusion, ensuring alignment with customer goals and internal sales strategies.
Build tailored trial plans that define scope, success metrics, timelines, and stakeholder involvement.
Project manage multiple trials in parallel, tracking milestones, ensuring timely follow-ups, and proactively resolving blockers.
Collaborate with AEs and SEs to reinforce commercial value and connect product capabilities with business outcomes.
Engage key customer stakeholders throughout the trial period to drive usage, insights, and internal advocacy.
Deliver compelling final trial reviews that summarize performance, ROI, and next steps to support the sales close.
Continuously improve trial processes, templates, and tools for greater scale and repeatability across the region.
Leverage systems like Salesforce to maintain real-time visibility into trial pipeline, health, and conversion forecasting.

What We’re Looking For

4+ years of customer-facing experience in project management, customer success, sales operations, or technical account management—preferably in a B2B SaaS or logistics tech environment.
Demonstrated ability to manage multiple complex workstreams with competing priorities.
Strong communication and interpersonal skills; able to interact confidently with both operational and executive-level stakeholders.
Deep attention to detail with a focus on accountability, process excellence, and timeline discipline.
Proven ability to identify risks early and proactively resolve issues that impact project success.
Experience working with tools like Salesforce, Slack, Google Workspace, and other CRM or PM systems.
Familiarity with fleet management, logistics, or industrial sectors is a strong plus.
Comfortable working in a fast-paced, high-performance environment with cross-functional collaboration.

Why Motive

At Motive, you’ll join a mission-driven company that’s redefining safety, efficiency, and automation in the physical economy. You’ll have the opportunity to help enterprise customers discover the true power of our platform—while playing a key role in accelerating commercial success across Mexico.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here .

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote

Required profile