Area Supervisor, Medical Records, Release of Information - Hybrid

The Area Supervisor is responsible for managing the daily scheduling of the ROI Specialists at specified client sites. The Area Supervisor will act as the liaison between MRO and Client Management staff to ensure that all ROI activities are compliant with established client policies, federal and state regulations and are completed in a timely manner. 

•  Ability to travel to client sites in Livonia, Pontiac, Ann Arbor, and Chelsea weekly.

TASKS AND RESPONSIBILITIES:

1. Manages workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met. 
2. Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
3. Provides coverage in event of backlogs, illness, vacation or leave of absence of ROI Specialists.
4. Provides one on one training for all new staff and retraining and coaching staff when required.
5. Performs Quality Assurance monitoring of work performance for the ROI Specialists. 
6. In conjunction with and under the direction of the Area Manager, conducts productivity and work performance reviews for ROI Specialist in accordance with MRO/customer policies and procedures and Federal/State law.
7. In conjunction with and under the direction of the Area Manager, monitors performance and provides performance feedback for ROI Specialists. 
8. Manages employee schedules and approves bi-weekly payroll to include approval of PTO requests
9. Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.  Responds to customer needs in a positive and efficient manner.
10. Provides support to the Area Manager as needed.

SKILLS|EXPERIENCE:

Minimum Qualifications:

• High School Diploma/GED required.
• Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred. 
• 1 years supervisory/management experience in acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.

Physical Requirements:

• Position requires standing, sitting, lifting to 20 pounds.
•  Position is performed in office and hospital settings. 
• Valid Driver’s license and ability to travel to client sites

*This job description reflects management’s assignment of essential functions.  It does not prescribe or reflect the tasks that may be assigned.