Offer summary

Qualifications:

High School Diploma or equivalent required., Some experience in insurance or related field preferred., Fluent in English with strong communication skills., Proficiency in Microsoft Office and adaptability to new technology..

Key responsibilities:

Process inbound policy administration requests through multiple systems.

Provide written responses to customer inquiries, reducing the need for follow-up.

Identify and suggest process improvements to enhance efficiency and quality.

Support peers and maintain knowledge resources to ensure accurate information sharing.

Job description

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world

With more than 48,000 exclusive and independent agents and nearly 21,000 employees, Farmers has written over US$25 billion in gross Property & Casualty premiums. The company is a market leader in Personal Lines insurance, offering specialized solutions such as dwelling fire and seasonal property coverage, designed to meet diverse customer needs and protect what matters most.

Essential Job Functions:

Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Performs work independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy

Processes moderately complex inbound policy administration requests received through non-phone channels from internal and external customers. Uses knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses. Works in multiple systems to access information, process transactions, and document important notes in customer file. Reports systems or process issues to supervisor. Proactively identifies process improvement opportunties and makes suggestions to optimize efficiency, increase quality, and reduce costs. Performs other duties as assigned. Grows knowledge through self-directed learning. Supports peers by sharing knowledge and helping them understand the knowledge management system. Assists with maintaining knowledge management system to ensure knowledge resources are current. Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

Requirements

Education Requirements: High School Diploma or equivalent required

Experience Requirements: Some experience in insurance or related field preferred.

Location: Live in Aguascalientes ONLY

Additional Qualification:

English: Fluent

Strong verbal communication and listening skills.
Demonstrated written communication skills.
Highly thorough and dependable.
Demonstrates a high commitment to quality.
Demonstrated problem solving skills.
Effective interpersonal skills.
Possesses flexibility to work in a fast paced, dynamic environment.
Demonstrated time management and priority setting skills.
Quickly troublseshoots and resolves problems.
Possesses a high degree of initiative.
Proactively approaches responsibilities.
Possesses strong technical aptitude.
Intermediate computer skills including Microsoft Office Suite.
Able to learn and adapt to new technology.
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.