Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent work experience., At least 5 years of experience designing and developing WalkMe content for enterprise systems., Over 5 years of experience in a Learning and Development role, with extensive client-facing consulting experience., Proficiency with Articulate Storyline or similar eLearning development tools..

Key responsibilities:

Lead end-to-end development and deployment of WalkMe solutions and content.

Conduct Learning Needs Analysis and recommend best practices for platform utilization.

Manage and guide junior content development team members to create effective learning solutions.

Build strong client relationships through effective consulting and communication skills.

Job description

Description

SAP WalkMe Senior Learning Consultant – Southeast

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there.

Position Overview

We are looking for a rock star Senior WalkMe Learning Consultant to join our growing ISG Training as a Service (TaaS) consulting services team with a focus on developing innovative learning solutions and thought leadership in a client-facing role. This person will play a key role in the design and development of WalkMe solutions and content to support ongoing system training and technology adoption engagements. The goal is to be able to lead the development, manage the content and customize the evaluative elements to the client’s needs and expectations and may include managing junior (onshore and offshore) WalkMe content development consultants.

Responsibilities

Conduct Learning Needs Analysis and recommend best practices for utilization of the WalkMe platform for assigned projects
Lead end-to-end lifecycle development and deployment of WalkMe implementations and content development for assigned projects
Apply time management and project management skills to deliver assigned deliverables according to project timelines & standards
Apply team leadership and instructional design skills and experience to effectively lead junior WalkMe content development team members through the process of developing effective learning solutions
Develop training solutions using WalkMe (e.g., DAP Content, eLearning courses, quick reference guides, and work instructions) utilizing his or her review and expertise in instructional design and digital adoption best practices and methodologies
Ensure standards are followed to meet defined quality standards, client requirements and exceed client expectations
Utilize effective consulting and communications skills to build strong client relationships and collaborate effectively with team members and clients
Develop instructional strategies and content relating to role-based learning needs and/or enterprise systems (SAP, ServiceNow, etc.) processes
Develop and maintain a Content Development Tracker for assigned projects, and communicate status to the appropriate stakeholders on a scheduled basis
Promptly identify issues or risks to Leadership and recommend solutions

Required Skillsets

This is a remote position based in the US; southeast preferred
5+ years of experience designing and developing WalkMe content for enterprise systems
5+ years of corporate or consulting experience in a Learning and Development role
3+ years of consulting experience (extensive client-facing experience)
Demonstrated ability with Articulate Storyline or similar eLearning development tools (preferable)
4+ Demonstrated ability to effectively lead a team of Instructional Designers and Training Developers for a Learning & Development (L&D) project, providing oversight, leadership, feedback, coaching support, and quality assurance (QA) for team deliverables
4+ Demonstrated ability to effectively lead a team of Instructional Designers and Training Developers for a Learning & Development (L&D) project, providing oversight, leadership, feedback, coaching support, and quality assurance (QA) for team deliverables
Demonstrated ability to apply Instructional Design methodology, thought leadership, innovative thinking, and adult learning principles in a learning and development project (e.g., ADDIE, SAM)
Project Management experience (waterfall and agile experience desired)
Demonstrated ability with Articulate Storyline or similar eLearning development tools (preferable)

Education

Relevant Bachelor's degree and work experience in a corporate or consulting role
DAP Delivery Consultant certification

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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