Offer summary

Qualifications:

Bachelor's Degree, Diploma, or Senior High Tech Vocational Certificate in IT or related field., Open to fresh graduates and entry-level candidates., Basic knowledge of Windows OS, Microsoft Office, and networking fundamentals., Strong communication, interpersonal skills, and a customer-service attitude..

Key responsibilities:

Provide technical support for desktops, laptops, and peripherals.

Assist users with software issues and system setup.

Monitor system outages and report security concerns.

Support onboarding and basic maintenance tasks.

Job description

Job Summary:

We are looking for a dedicated and motivated IT Support to join our growing medical billing company. This position is ideal for fresh graduates or entry-level candidates who are eager to start their career in IT. The successful candidate will be responsible for providing first-line technical support to staff, assisting in maintaining IT infrastructure, and supporting day-to-day operations related to hardware, software, and network systems.

Job Description:

Provide basic technical support for desktops, laptops, printers, scanners, and mobile devices
Set up and configure computers, user accounts, and access rights
Assist users with software issues including medical billing applications, Microsoft Office, browsers, RDWEB, SFTP, FTP, Email etc.
Monitor and report system outages or security concerns
Maintain inventory of IT equipment and accessories
Support staff with basic troubleshooting over phone, chat, and in ticketing
Escalate advanced issues to senior IT staff as needed
Document support tasks and create user guides or FAQs
Assist in onboarding new users (email setup, access provisioning)
Perform regular updates, backups, and basic maintenance tasks on Desktops

Minimum Qualifications:

Bachelors Degree, Diploma, or Senior High Tech Vocational Certificate in Information Technology, Computer Science, or related field
Open to fresh graduates and entry-level candidates
Willingness to be trained and learn medical billing software and systems
Strong communication and interpersonal skills
Basic knowledge of Windows OS, Microsoft Office, and networking fundamentals
Analytical thinking and attention to detail
A positive, customer-service-focused attitude
Ability to follow instructions and work under supervision
Preferred (but not required):
Internship or OJT experience in IT support or helpdesk
Knowledge of Remote Desktop, Active Directory, ticketing systems
Familiarity with HIPAA, healthcare IT systems, or EMR/EHR platforms
Basic knowledge of printers, VoIP, VPN, or cloud-based tools

Others: