Job description

Title: Senior Communications Specialist, Digital Asset Management

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

Administer and optimize the Canadian Red Cross instance of the Asset Bank digital asset management system, including vendor coordination, lifecycle workflows, updates, and training for users.
Develop and deliver training materials and sessions to support staff adoption and understanding of the Canadian Red Cross instance of the Asset Bank digital asset management system.
Participate in enterprise-level initiatives related to digital asset management, knowledge management, digitization, and related strategic projects that advance information stewardship and innovation.
Stay current with industry best practices, legal considerations, and technological advancements in communications and digital asset management to inform strategy and system use.
Ensure communications and digital asset use comply with legal, privacy, and rights-related requirements by identifying and managing risk and supporting the development of related policies and workflows.
Assist with metrics tracking, and evaluation of communication and digital asset performance, including analysis of engagement, compliance, and ROI.
Build and maintain relationships with key stakeholders.
Support crisis communication planning and response.
Create engaging and compelling content, both written and visual, while ensuring consistency with the organization's brand voice and messaging.

What we are looking for:

Completion of post-secondary education in information management or library and information science archival studies (Masters in Library and Information Science or Information Management) AND a minimum of 3 years of job-related work experience in digital asset management role.
Demonstrated success working with digital asset management solutions and workflows in a complex enterprise creative environment
Solid technical background and experience managing large, multi-phase technical projects.
Experience with and understanding of a variety of digital file formats, particularly media file types, and their metadata (EXIF, IPTC, XMP, etc.)
Developing and maintaining metadata schemas for large collections.
Proven success as a key member of a large, cross-functional team; able to work equally well with people in business, creative, and technical positions.
Experience training staff and/or volunteers on best practices and policies.
Experience with Adobe Creative Suite products.
Knowledge of best practices for digital asset management, as well as implementing new asset management processes within large organizations
Fanatical about creating order from disorder; understands the “correct” level of process to apply to different projects
Able to apply sound judgment while working independently within tight timelines
Outstanding attention to detail and commitment to excellence
Excellent oral and written communicator, with great interpersonal skills; able to forge trusting relationships within a diverse team
Demonstrated commitment going above and beyond to help customers, system users, or patrons in solving problems or locating information
Must be comfortable reviewing and categorizing French content. Fluency in French an asset
Please share a copy of your cover letter upon application submission

Working Conditions:

As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Required profile