Job description

Ignite Your Career With CORA!

As a Patient Account Collection Representative, you will oversee assigned payers to ensure the timely collection of all accounts of all accounts receivables. Our ideal candidate has strong time management and organizational skills, and high attention to detail. This is a full-time, remote position.

Who We Are

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us

Competitive Pay
7 paid annual holidays + PTO that grows with time
Medical, dental, vision, disability, and life insurance
R401K Retirement & savings plan
Leadership development programs: coaching, mentorship, and skill-building activities
Tuition reimbursement

What You’ll Need

1+ year(s) of experience in Billing/Collections
Minimum of High School diploma
Proficiency with Microsoft Office Suite – Word and Excel is required
Proficiency in data entry and management
Strong time management and organizational skills
Excellent verbal and written communication skills
Good problem-solving skills with high attention to detail
High level of personal integrity, reliability and honesty
Ability to work effectively in teams and autonomously in a fast-paced environment

What You’ll Do

Serve as a point of contact for patients and outside sources to help resolve unpaid account balances
Assist to resolve outstanding payment to past due accounts
Assist in setting up payment plan options to avoid bad debt activity
Review and identify balance issues after insurance and payments are applied
Make calls on accounts that have had no payment activity for 90 days
Prepare accounts to be processed to outside collection company
Assist in calls to check LOP status
Follow established guidelines in regard to productivity, accuracy and adherence to departmental policies and procedures
Identify potential process improvement opportunities in an effort to meet or exceed established goals and objectives
Notify Account Supervisor of payer issues and follow up to ensure resolution
Work collaboratively with clinic and payers, and process incoming calls from payer
Understand and follow all company policies and procedures
Perform any other duties as directed by the Supervisor

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

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