Offer summary

Qualifications:

Bachelor's degree in any field., At least 1 year of customer care or patient experience, preferably in healthcare., Fluency in Russian and English languages., Excellent communication skills and ability to handle sensitive information discreetly..

Key responsibilities:

Coordinate virtual patient appointments and meetings.

Serve as the primary contact for patient inquiries and concerns.

Maintain accurate patient records in electronic health records systems.

Facilitate communication between patients and healthcare teams.

Job description

We are seeking a dynamic and organized individual to join our team as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment.

• Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries.

• Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy.

• Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources.

• Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly.

• Coordinate with clinical teams to schedule follow-up appointments.

• Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism.

• It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy.

• Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations.