Customer Care Specialist I (Private Seller Exchange)

Company

Cox Automotive - USA

Customer Care Group

Customer Care Specialist I

Individual ContributorCan work remotely but need to live in the specified city, state, or region

No

Variable

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Come help us build the ultimate car buying experience in providing support for our Autotrader Private Seller Exchange (PSX).  Our online car buying experience for private sellers and buyers through our Peer to Peer (P2P) platform is a unique car approach to buying and selling with an approach that saves both buyers and sellers time and money. Our mission is to provide the best online car selling, and buying, experience and we’re looking for new team members to grow with us!

Our Customer Care Specialists serve as the backbone to our product’s success and is the keeper of a truly world-class customer experience. You are someone who is passionate and attentive to the needs of both car buyers and sellers as we aim to revolutionize the P2P experience in the automotive industry. You are someone who is curious, detail oriented, and likes a fast-paced environment where there is always something new to learn.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.