Offer summary

Qualifications:

Fluent in German and English., Minimum of 1 year experience in customer service or sales roles., Proficient in MS Office and digital work environments., Excellent communication and service orientation skills..

Key responsibilities:

Assist German-speaking customers via phone and email.

Provide support before, during, and after bookings.

Share knowledge about products and services to enhance customer experience.

Collaborate with team and handle administrative tasks remotely.

Job description

Descripción del empleo

You are fluent in German and would like to work from home in Spain? At SIXT, we are currently looking for motivated and enthusiastic German-speaking Customer Services Agents to join our team from anywhere in Spain. If you enjoy assisting customers over the phone and via email, then this position is made for you. Apply now!

YOUR ROLE

Direct interaction as the first point of contact for German-speaking customers, providing support for all inquiries before, during, and after the booking process
Multichannel customer support via phone and email communication
Knowledge sharing on products and services to create a positive customer experience
Enhancement of customer satisfaction and loyalty through professional and friendly service
Team collaboration and execution of internal administrative tasks within the department

YOUR SKILLS

Full proficiency in German and fluency in English for effective multilingual communication
Strong service orientation and genuine passion for customer assistance
Minimum of 1 year of experience in a customer-facing and sales and service-oriented role
Proven experience with MS Office tools and digital work environments
Remote work readiness with availability for rotating shifts, Monday to Sunday

WHAT WE OFFER

Work Life Balance. This remote position allows to work 100% from home
Employee Benefits. Enjoy diverse discounts on SIXT rent, share, ride and SIXT+, as well as exclusive deals for travel, technology and much more
Team Building Activities and International Events. Participate in exciting team building activities and global corporate events
Professional Growth. Learn from and with a highly motivated and professional team

Información adicional

Quiénes somos:

Somos un proveedor de servicios de movilidad líder a nivel mundial, con una facturación de 4,00 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT+ (abono de vehículos), dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos, a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados, estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT, la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo, y alineamos nuestra estrategia empresarial con visión de futuro. ¡Empieza con nosotros y postúlate ahora!

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