Customer Service Representative

Customer Service Representative

Remote

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com

Position Summary:

The Customer Service Representative will support our direct product consumers with facilitating repairs, sales and providing product knowledge. They are the key link between customers and SIG SAUER and will be responsible for a broad array of duties. This position coordinates internally and externally to manage and support sales support functions while keeping our customers satisfied and engaged with our products and services via phone, email, and other means of communication. 

FLSA: Exempt

Job Duties and Responsibilities:

• Responds to incoming inquiries for new orders, warranty claims, pricing, availability, general inquiries and support for all product lines
• Maintain a professional and positive demeanor to optimize customer satisfaction where possible
• Sell products and accessories to consumers that support their described needs
• Support the department on a variety of tasks directly related to the consumers interests and/or development of business
• Collaborate with finance, legal, marketing, IT and other internal teams to best serve our customers.
• Utilizes several different programs to manage orders, returns, repairs, interactions and research technical requirements/questions.
• Communicates trends in customer inquiries to management.
• Attend customer facing tradeshows when opportune
• Miscellaneous duties as assigned.

Education/Experience & Skills:

• Bachelor’s degree or experience equivalent.
• Experience with Customer Service, Sales or working in a Call Center.
• Excellent organizational, interpersonal, verbal, and writing skills.
• An ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment.
• Demonstrated ability to effectively prioritize multiple projects to manage on-time results and execution
• Self-motivated and customer focused.
• An “A” type personality: passionate, attention to detail, and high energy.

Working Conditions:

• Prolonged periods of sitting at a desk and working at a computer using a keyboard, mouse, and phone/headset performing repetitive tasks.
• Ability to lift up to 25 pounds.
• Must wear required Personal Protective Equipment (PPE) where required to align with 5S standards.
• Live fire on active firearms ranges, must always be able to demonstrate safe handling of firearms.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.