Offer summary

Qualifications:

Bachelor's degree in a related field or equivalent experience., At least 3 years of relevant experience in network support or engineering., Knowledge of VoIP, SD-WAN/MPLS, and Managed Security., Ability to understand complex network designs and run scripts in Unix environment..

Key responsibilities:

Provide real-time support to field engineers, customers, and partners during product installations.

Assist project managers with technical consultations and solution validation.

Configure and diagnose a range of network products and equipment.

Support diagnostics and provisioning for various access products like Ethernet, T1, DSL, and Wireless broadband.

Job description

We are excited that you are interested in employment opportunities at Fusion!

Our preferred format for expressing interest in our open positions is via our online profile submission portal.

Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well.

Please review our current openings for a full listing of available opportunities. You can search for current openings by title and location and submit a profile to express an interest in these opportunities.

Job Description:

Responsibilities include but are not limited to:

Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of Fusion’s Products and Services.
Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products.
Participate in project calls to help capture advanced technical requirements for service configuration, and implementation project planning.
Responsible for configuration and diagnostics of the full suite of products and equipment that Fusion supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc.
Responsible for service and device provisioning.
Assist with diagnostics and support for wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband.
Partner with Engineering to help design and test solutions to problems and bugs.

Qualifications:

Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security
Demonstrated ability to understand complex network designs.
Ability to run scripts in C shell in a Unix environment.
Adept at working under pressure in a high stress environment.
Strong analytical skill and attention to detail
Excellent organizational and interpersonal skills
Strong written and verbal communication skills
Quick learner with self-initiative and pride in end results
Superb work ethic and commitment to customer satisfaction.
Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends.
Typically requires a Bachelor's degree in related field or equivalent experience, certifications, or training
3+ years of related experience required

Required profile