Offer summary

Qualifications:

High School Diploma or GED required., At least one year of experience in a call center or healthcare-related field., Good communication and relationship skills., Basic computer skills and a valid driver’s license..

Key responsibilities:

Assist Care Coordinators in providing care management services.

Promote disease self-management and provide patient education.

Help with health assessments and referral generation.

Travel within the service area to support community health efforts.

Job description

VIVA HEALTH, ranked one of the nation's Best Places to Work by Modern Healthcare, has an opportunity for a Community Health Worker in Birmingham, AL!

VIVA HEALTH's employees are a part of the communities they serve and proudly partner with members on their healthcare journeys. Come join our team! We offer a great benefits package including 401k, tuition reimbursement for employees and dependents, paid parental leave, and paid day for community service, just to name a few!

The Community Health Worker will work alongside the Alabama Coordinated Health Networks (ACHN) and/or Medicare teams to ensure that recipients have access to all covered services appropriate to the recipient’s condition or circumstance. This role will assist Care Coordinators and Care Managers in carrying out care management services by providing assistance with promoting disease self-management, utilizing approved education tools, providing information to the patient on medical and community services as directed, and assisting with carrying out established plan of care as directed. This individual may also assist with Health Risk Assessments and referral generation. This position will travel to locations within the relevant service area through a reliable means of transportation insured in accordance with Company policy. This position will have work from home opportunities.

REQUIRED:

High School Diploma or GED
One year of experience in a call center or healthcare related field
College graduate or currently enrolled in college may be considered in lieu of experience
Valid driver’s license in good standing
May require significant face-to-face contact with duties regularly performed away from the principal place of business
Willing to submit to vaccine testing and screening
Good interview and telephone skills as well as the ability to deal with recipients in a caring and helpful (assertive and tactful) manner
Ability to understand health-related service delivery systems
Excellent communication and relationship skills
Ability to analyze varied environmental factors in relation to recipients' well being
Organization and Time Management skills
Ability to be flexible, adaptable, and work effectively in a variety of settings, especially in the community
Basic computer skills

PREFERRED:

Bachelor’s degree
Experience in case management, human services, public health, or experience with the underinsured population
Ability to utilize Microsoft Word and Excel

Required profile