It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
About the Team:
The STEP Strategic Operations team is the operational engine of the STEP org. We drive STEP-wide programs and partner cross-functionally to enable strategic business operations across the Workflows and Experience organizations. Our team leads product and portfolio ops, persona learning & development, and enterprise-level customer engagement efforts.
We operate according to five key North Stars:
The Role:
This position reports to: Director, Cross-Workflow STEP Strategic Operations
We are looking for a strategic, analytical, and entrepreneurial Cross-Workflow Strategic Operations Manager to help scale the launch of a new Product Management and GTM organization that spans business unit boundaries at ServiceNow. This is a unique opportunity to both partner with existing functions and help stand up new teams and initiatives at the forefront of ServiceNow’s most strategic priorities. This highly visible role partners closely with leadership across AI, Data, and Analytics, supporting critical growth initiatives and enabling operating excellence.
What you get to do in this role:
To be successful in this role you have:
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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